1. Shipping Coverage

We currently deliver across [Insert regions/countries you ship to—e.g., India / Domestic Only / Worldwide].
If your location is not serviceable, we will contact you for an alternative solution.

2. Order Processing Time

• Orders are processed within 1–3 business days after successful payment.

• Customized or made-to-order furniture may take additional processing time (mentioned on product pages).

• Orders placed on weekends or holidays will be processed on the next working day.

3. Shipping Time

Delivery timelines vary depending on the product type:

3.1 Furniture

• Large furniture items may take 7–21 working days, depending on distance and logistics.

• Extra time may be required for remote or difficult-to-reach areas.

3.2 Artifacts & Home Décor Items

• Standard delivery time: 4–10 working days.

• Fragile items are specially packed to ensure safe delivery.

4. Shipping Charges

• Shipping charges (if applicable) will be displayed during checkout.

• Large or bulky furniture items may have additional delivery charges depending on delivery location or floor access (if no lift is available).

• Any additional handling fees will be communicated before dispatch.

5. Order Tracking

• Once your order is shipped, you will receive a tracking number via email or WhatsApp.

• You can track your order through the courier’s tracking page.

• For any issues, you may contact us for assistance.

6. Delivery Conditions

6.1 Accurate Address

Customers must ensure the shipping address, phone number, and pin code are correct. Incorrect details may cause:

• Delivery delays

• Additional charges

• Failed delivery (non-refundable shipping)

6.2 Delivery Attempts

• Courier partners typically make 1–3 delivery attempts.

• If delivery fails due to customer unavailability, extra charges may apply for re-delivery.

6.3 Furniture Delivery

• Large furniture items are delivered at ground-floor entry points unless “installation” is mentioned on the product page.

• Customers must ensure that doorways, elevators, and staircases are large enough to move the product.

• Additional manpower or dismantling charges (if required) are the customer’s responsibility unless explicitly stated otherwise.

7. Damaged or Missing Items

We take great care to package products safely.

7.1 Damaged Items

If you receive a damaged product:

• Inform us within 24–48 hours of delivery.

• Share clear photos/videos of the damage.

• Our team will inspect and provide replacement or refund options.

7.2 Missing Items

If an item appears missing, contact us immediately with order details.

8. International Shipping (If Applicable)

If you ship worldwide, include this section. If not, skip.

For international orders:

• Duties, taxes, or customs fees are the customer’s responsibility.

• Delivery timelines may vary due to customs delays.

9. Delivery Delays

We are not responsible for delays caused by:

• Weather conditions

• Natural disasters

• Strikes

• Logistics failures

• Unforeseen operational issues

However, we will always assist you in tracking your orders.

10. Contact Us

If you have questions regarding shipping or delivery, reach us at:

📧 info@perfectpieces.co
🌐 perfectpieces.co