1. Order Cancellation

1.1 Cancellation Before Shipping

• Orders can be cancelled within 12–24 hours of placing the order if the item has not been shipped.

• To request a cancellation, contact us immediately at:
  📧 info@perfectpieces.co

• Once the cancellation is approved, the refund (if any) will be processed back to your original payment method.

1.2 Cancellation After Shipping

• Orders cannot be cancelled once they have been shipped or are in transit.

• In such cases, customers may be eligible for a return (depending on product eligibility—see below).

1.3 Customized or Made-to-Order Products

• Customized furniture, special-order items, or personalized décor pieces are NOT eligible for cancellation once the order is confirmed.

2. Return & Exchange Policy

2.1 Eligible Returns

Returns may be accepted only in the following cases:

• Item received is damaged

• Item received is defective

• Item received is incorrect (wrong product or size)

2.2 Non-Eligible Items

The following items cannot be returned:

• Customized or made-to-order furniture

• Products damaged due to improper use

• Products without original packaging

• Products that have been used

• Home décor items that are delicate and non-returnable (if specified on product page)

• Clearance or sale items

2.3 Return Request Timeline

• Customers must raise a return request within 24–48 hours of delivery.

• You must provide photos/videos of the damaged or defective product.

3. Return Process

1. Contact us via email with:

   • Order ID

   • Photos/videos of damage

   • Reason for return

2. Our team will review and approve/reject the request.

3. For approved returns:

   • We will arrange pickup wherever possible.

   • Items must be returned in original packaging.

4. Once the product is received and inspected, we will process replacement or refund.

4. Refund Policy

4.1 Refund Eligibility

Refunds are applicable only when:

• The product is received damaged or defective

• The wrong product was delivered

• Order was cancelled before shipping

4.2 Refund Method

Refunds will be issued to the original payment method used during purchase.

4.3 Refund Processing Time

• Refunds typically take 5–7 business days after approval.

• Processing times may vary depending on bank/payment gateway policies.

4.4 Shipping Charges

• Shipping fees (if applicable) are non-refundable, except in cases of damaged/incorrect product delivery.

5. Replacement Policy

If the product is available in stock, we may offer a replacement instead of a refund.
Replacement will only be provided for:

• Damaged items

• Defective items

• Wrong product delivered

6. Incorrect Address or Failed Delivery

• If delivery fails due to an incorrect address, incomplete information, or customer unavailability, the customer will be responsible for any additional shipping costs.

• Refunds may not be issued in such cases.

7. Furniture-Specific Conditions

Because furniture is large, fragile, and expensive to transport:

• Some furniture items are non-returnable unless damaged on arrival.

• Slight variations in color, texture, or grain are natural and not considered defects.

• Customers must ensure entryways, doors, and staircases can accommodate the furniture.

8. Contact Us

For cancellations, returns, or refunds, contact us at:

info@perfectpieces.co
perfectpieces.co