1. General Information

• TheCouchCo is an e-commerce platform selling furniture, home décor products, and handcrafted artifacts.

• By using this website, you confirm that you are at least 18 years old or have legal guardian consent.

• These Terms may be updated at any time. Continued use of the website implies acceptance of the updated Terms.

2. Use of Website

• You agree not to misuse the website or engage in unlawful activities.

• You must provide accurate, current, and complete information during checkout.

• We reserve the right to refuse service, cancel orders, or restrict access to the website at our discretion.

3. Products & Descriptions

• We strive to display our products accurately, including images, colors, sizes, and details.

• However, actual products may vary slightly due to lighting, screen settings, or craftsmanship differences (especially for handmade items).

• All product descriptions, pricing, and availability are subject to change without notice.

4. Pricing & Payments

• All prices listed on thecouchco.com are accurate at the time of publication.

• Prices may change without notice.

• Payment must be completed at the time of placing an order.

• We accept payments via trusted third-party gateways.

• Orders will not be processed until payment is confirmed.

5. Order Acceptance & Cancellation

• After placing an order, you will receive an order confirmation email.

• We reserve the right to cancel any order due to:

  • Product unavailability

  • Pricing or stock errors

  • Fraudulent or suspicious activity

  • Incomplete payment

• If an order is cancelled, you will be notified and refunded (if payment was received).

6. Shipping & Delivery

• Delivery times vary based on product type and location.

• Large furniture items may require extra time or special handling.

• We will provide estimated delivery timelines, but actual delivery may vary due to logistics, courier delays, or natural circumstances.

• Shipping charges (if applicable) will be displayed during checkout.

• Customers must provide accurate delivery details to avoid delays.

7. Returns, Exchanges & Refunds

• Our Return & Refund Policy applies to all purchases.

• Certain items, such as customized furniture, handmade artifacts, or heavy furniture pieces, may not be eligible for return unless damaged or defective.

• Customers must report any damages within 24–48 hours of delivery with photos/video proof.

• Refunds (if applicable) will be processed to the original payment method within a reasonable time frame.

8. Warranty

• Some furniture products may come with a limited warranty (if mentioned on the product page).

• Warranty does not cover:

  • Normal wear and tear

  • Misuse, mishandling, or intentional damage

  • Damage caused by improper installation or lack of maintenance

  • Environmental damage (moisture,

  • sunlight, etc.)

9. Intellectual Property

• All content on thecouchco.com, including logos, images, designs, graphics, product descriptions, and text, is the exclusive property of TheCouchCo.

• You may not copy, reproduce, distribute, or use any content without written permission.

10. Limitation of Liability

• TheCouchCo is not responsible for:

  • Delays in delivery caused by third-party couriers

  • Loss or damage caused by misuse of our products

  • Technical issues, errors, or website downtime

• Our liability is limited to the value of the product purchased.

11. Third-Party Links

• The website may contain links to third-party websites.

• We are not responsible for their content, accuracy, or privacy policies.

12. User Accounts

• If you create an account on our website, you are responsible for maintaining the confidentiality of your login details.

• You must notify us immediately in case of unauthorized access.

13. Governing Law

• These Terms are governed by the laws of [India/Chandigarh].

14. Contact Us

If you have questions about these Terms & Conditions, contact us at:

info@perfectpieces.co
perfectpieces.co